Our
customers today are the smart ones. They understand the value of the
products/services that your brand brings to them. They engage with your
brands through the experience with the products/services that you are
offering. So,
have you really understood them and their expectation? What are your
brand’s promises to your customers? What is actually the “customer
experience”? Do you put them in the center of everything you do and
listen to their feedbacks everyday? The
"360° Customer Experience" workshop organized by Nielsen Vietnam, a
leading company providing services in measuring customer experience in
Vietnam, will help you understand the needs of customers in the new
era; the relationship between brand and customer engagement with the
business. The workshop also aims to help the businesses seize the
latest trends of the market in the region and in Vietnam, the advanced
research solutions and tools in customer experience measurement. The
"360° Customer Experience" workshop is beneficial for the managers
and/or strategic planners from various departments such as Marcom/ Marketing, Customer service, Operations, Risk management and Call center.
The speakers who participate in the workshop are the experts and senior
leaders in Nielsen Vietnam. By joining the workshop, you have a chance
to interact with other experts in the field. It will be an open space
for sharing practices in the country as well as the lessons learned in
the region. The workshop is on 23rd November 2016 at Movenpick hotel, from 9.00 am to 12.00 pm.
Please find our guest speakers in the workshop as below: WORKSHOP’S AGENDA: Introduction Customer Experience: Challenges and Opportunities. Lessons learned in Vietnam and in the region. Customer service experience and impact on brand strength. Technology applied in research in customer experience Panel discussion with speakers Wrap-up and end
************ Seats are limited. Please help to register here to join the workshop. Should you need any special support, kindly contact Duy Nguyen +84 93 562 5699, or email him at duy.d.nguyen@nielsen.com
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